Clarion Collection Hotel With ★★★★

Clean, modern and comfortable

Lounge area was small and so not always easy to have a quiet time

Location was excellent.

The hotel restaurant was closed so braise and dinner was in the adjacent hotel. No prior warning of this was given. Breakfast was good but dinner was not brilliant. Limited choice and no vegetarian options. Rooms and hotel in general was tired - it could do with a refurbishment.

Location was perfect , the staff from reception to catering team all very friendly and helpful. Coffee always available ????

NA

the location was good, The service staff was friendly.

The access to the hotel was a little difficult. There were traffic restrictions which made it necessary for us to walk to the hotel from the main road.

The rooms were comfortable and clean. Breakfast was perfect and dinner was adequate.

The shower head was a little wonky, but everything else in the room was great. There were no herbal tea options or hot chocolate with breakfast, but juice and smoothies were available every day.

This is a no frills hotel with a good location close to bus and ferry terminals and the main streets of Tromsø. We took a Deluxe Double Room with Sea View. I cannot say it really felt deluxe, but the bed was comfortable and the room and bathroom clean, it ticked all the boxes without wowing. The sea view was definitely a highlight. The breakfast was very good, with a wide selection of foods on offer.

If you are considering booking this on the basis of the free evening meal, keep your expectations in check. The buffet featured a good range of salad and vegetable options, but the main dishes to us were a bit like hospital food. Not terrible, but just not terribly good, either. We only ate there on one of our 3 nights. Also some of the staff were much friendlier than others.

Great location. Good hotel in the centre of Tromsø. Easily to reach by public bus. Part of fitness devices is ok, a part is unusable. Very nice to have a sauna with view under the roof.

The kitchen was closed, so the meals were served in the partner hotel across the street, which is basically totally fine. The rooms would have been nicer at Hotel With. Breakfast buffet is rich and very good. Dinner buffet is half of breakfast and simple.

Great location, had a waterfront room, excellent view. Nice option of breakfast, coffee/ cake and dinner included in price everyday. Especially in an expensive place like Norway, this is great value

Cleaning staff comes in every other day. We stayed 3 nights ,so they came in last day but did not even replace coffee supply in the room

Good location, staff helpful, great breakfast, clean.

Dinner limited, no deserts. Afternoon cake same every day.

Nice comfortable room with great view. Central location. Meals included.

No hot chocolate!

Location was great. Two meals per day was great, although the dinners were fairly ordinary.  there was enough healthy choices, though with soup and salad. 

I asked to have the telephone in my room fixed and it took several days before it was done. Also, I had narrow stairs from the fifth floor to my room on the sixth floor and when I tried to get help this morning with my luggage, I got no answer and so I carried it down myself. 

Location. Late check in facility. Prompt response from the staff. Cleanliness.

Pricey

The hotel is super well located at the city center. We managed to get the paid parking lot from the hotel in front (Clarion Aurora), which was very convenient and the cheapest option available in the area (my tip: keep trying in the next days in case you dont get a spot right away). The view from the superior double bedroom was stunning, amenities from Rituals, bathroom with heated floor. The complimentary breakfast, Fika (cake time) and dinner are okay and very convenient if you’re traveling on budget (they even offer you a vegan or vegetarian option per request).

The bed was quite small (140cm wide), the water from the shower passed under the glass wall which is a bit annoying , and the elevator was not working the 8 days we were there, but the staff informed us it was back on service at the check out (I didn’t check though).

Location, some staff behaviour. Food

Very small room. Asked for Umbrella, but staff replied that they don’t provide.

Bellissima vista sul porto di Trømso, con merenda (fika) e cena a buffet. Camera pulita.

For us, the location was excellent and views from our window on the 6th floor were great. Food options and quality were generally good and the afternoon coffee and cakes was a nice touch. Breakfast, evening meal and afternoon tea and cake all included in the price. We did eat out as well but having an option of eating at the hotel before going out was great as it is a little expensive in Tromso! :-) But we knew that before we went so no complaints from us and you could say costs are all relative!!. We stayed in the hotel for 5 nights and it was a great spot for walking into the town, round the marina area, literally 50 yds into town and some lovely bars close by too. Plus a walk over the bridge to the Cable car and also the Arctic Cathedral was a lovely walk from the hotel and takes about 20 minutes. And yes we did see the Northern lights right above the hotel!! Awesome!

The hotel lift was out of order for the whole of our stay. The hotel has 6 floors and we were at the top on the 6th floor. Not the easiest of things to lug large suitcases up 6 flights of stairs!!!! And then havng to go up and down so many times a day can be a pain (yes we got plenty of steps in but still.......sometimes a working lift would have been appreciated!

Location Evening tea coffee Early dinner

Elevator seems to be out of order forever

The staff was very nice. Good and tasty breakfast. Dinner little less good because there was not much choice. But it was good. Location was perfect.

Everything was mostly perfect.

They were having problems with the elevator so they upgraded my room and moved me down two floors so I wouldn't have to climb five flights every night. They also ran next door and checked with Clarion Aurora to see if parking was available there. It was, so I save $100 on parking that week :) Apart from the staff going the extra mile, the room was clean and cozy. Breakfast, fika and dinner were delicious and sufficient for my needs. Never had to go hungry!

The elevator has been out for a couple of months. I stayed there in July and pointed out that the ironing room needed to be properly labelled and outfitted with a water bottle and someplace to hang your laundry. It was written in the customer comments book (I saw them do it), but nothing has happened and it's a pain to iron your shirt / pants without a rack to hang things on or a water bottle. The room is not marked and is hard to find. The light switch is also unmarked and outside the room. Small things, but this was my fourth stay there this year and I'm looking at little things now.

The room had a beautiful view, breakfast and dinner provided were great. Rooms were clean.

I’ve stayed at the property a number of times over the years and you can see it is falling behind on the maintenance, very unfortunate as it was such a nice hotel. The lift was broken so we had to carry our luggage up several flights of stairs. The light in the bedroom was broken and flashing. The bathroom tiles needed re-grouting and caulking. Also, miss the waffle happy hour the property used to have!